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About the Quality Forum

 
  • Background +


    Louisiana's health care system has consistently ranked among the highest in per capita costs and uninsured residents and among the lowest in clinical quality and overall health. Although these issues had existed for many years, they became even clearer in the aftermath of Hurricanes Katrina and Rita in 2005.

    The storms devastated the health care system in Louisiana's coastal regions, but left behind an unparalleled opportunity to improve health care for the state's residents. Local and state leaders and stakeholders recognized the urgency of creating a more cost-effective and quality-focused health care system for our state and began efforts to drive these improvements.

    These efforts began with the development of the Louisiana Health Care Redesign Collaborative in 2006. The collaborative, under the direct authority of the Louisiana Department of Health and Hospitals (DHH) and composed of a broad spectrum of providers, payers, patients and other stakeholders, developed a series of recommendations on how to rebuild health care in our state.

    One of those recommendations was the creation of the Louisiana Health Care Quality Forum. Through the efforts of more than 40 health care and consumer groups, the State Legislature formally recognized the Quality Forum in 2007. A neutral, private, not-for-profit organization led by a volunteer Board of Directors, the Quality Forum was tasked with planning, promoting and conducting quality improvement initiatives in our state.


    The organization's initial focus was on the transition to patient-centered models of care delivery to improve quality and outcomes while reducing costs. This focus quickly expanded to include other clinical quality improvement measures and an emphasis on the collection and analysis of trusted, actionable health care data.

    The Quality Forum soon recognized, too, the importance of providing Louisiana's residents with information that not only improves their decision-making at the point of care, but also at the point of choosing a provider or health plan, when engaging in self-care and with lifestyle choices that may affect their health. Outreach and education to support patient engagement and empowerment was subsequently identified as another priority initiative for the Quality Forum.

    By 2008, it had also identified health information technology (IT) as a major need in Louisiana, and in 2009, the Quality Forum was designated by DHH as the State-Designated Entity to lead the planning and implementation of health IT grants made available by the American Recovery and Reinvestment Act (ARRA).

    The following year, in 2010, the organization was awarded $7.8 million in ARRA funds to establish a Regional Extension Center (REC), the Louisiana Health Information Technology (LHIT) Resource Center, to assist the state's health care providers in the adoption and meaningful use of electronic health records (EHRs).

    The Office of the National Coordinator for Health IT (ONC) awarded the Quality Forum a $10.6 million grant that same year to design and implement the Louisiana Health Information Exchange (LaHIE). The exchange launched and went live in 2011 with two pilot sites, Lafayette General Medical Center and Opelousas General Health System.

    The Quality Forum also adopted the Louisiana Physician Orders for Scope of Treatment (LaPOST) program as one of its initiatives in 2010. Approved as Act 954 in the 2010 regular session of the State Legislature, LaPOST is an evidence-based model designed to improve end-of-life care for those with serious, advanced illnesses – the program's focus on quality made it a natural fit for the Quality Forum.

    In the years since, the Quality Forum's initiatives – Patient-Centered Medical Home, Quality Measurement and Analytics, Outreach and Education, Health IT and LaPOST – have overlapped and aligned, yielding a comprehensive and integrated approach to improving health care quality, value and outcomes in Louisiana. The organization's accomplishments in this endeavor have benefitted, and will continue to benefit, our state as a whole.
  • Timeline +


    | 2008 | | 2009 | | 2010 |               | 2011 | | 2012 |                                                  | 2013 |

    2008: Quality Forum designated as one of nation’s first Chartered Value Exchanges

    2008: Quality Forum chosen by Centers for Medicare and Medicaid Services (CMS) to participate in Electronic Health Record (EHR) Demonstration Project

    2008: Quality Forum adopted Patient-Centered Medical Home (PCMH) model of care as a quality initiative

    2009: Quality Forum named State-Designated Entity for health IT grants made available by American Recovery and Reinvestment Act (ARRA) of 2009

    2010: Awarded $7.8 million in federal grant funds through ARRA to establish Louisiana’s Regional Extension Center (REC), the Louisiana Health Information Technology (LHIT) Resource Center

    2010: Awarded $10.6 million grant from Office of the National Coordinator for Health Information Technology (ONC) to establish statewide health information exchange (HIE)

    2010: Quality Forum received National Health Care Quality Award for partnering with New Orleans groups to develop community-based health network

    2010: Louisiana Legislature approves Louisiana Physician Orders for Scope of Treatment (LaPOST) as Act 954; Quality Forum adopts LaPOST as a quality initiative

    2010: LHIT Resource Center enrolled 1,042 priority primary care physicians (PPCPs)

    2011: Quality Forum initiated feedback from key health care groups regarding clinical quality improvement measures

    2011: Louisiana Health Information Exchange (LaHIE) launched in November with two pilot sites, Lafayette General Medical Center and Opelousas General Health System, and went live one month later

    2012: LHIT Resource Center exceeded program goal by enrolling 1,364 PPCPs

    2012: LaHIE achieved ability to facilitate public health reporting by connecting providers with departments such as the Louisiana Office of Public Health and the Louisiana Immunization Network for Kids Statewide (LINKS)

    2012: LaHIE formally recognized by ONC for successes in advancing the use of e-prescribing and electronic data exchange in Louisiana

    2012: LaHIE recognized by ONC for participation in Southeast Regional HIT-HIE Collaboration Project (SERCH) to develop legal and technical guide for disaster planning

    2012: LaHIE celebrated one-year anniversary with signed participation agreements from providers in 49 of the state’s 64 parishes and pledges of support from more than 50 percent of Louisiana’s acute care hospitals

    2012: Pilot program launched to support six primary care practices in PCMH transformation

    2012: LaPOST becomes 14th program in nation to receive endorsement of National Physician Orders for Life-Sustaining Treatment (POLST) Paradigm Task Force

    2012: Task force created to assist Bayou Health, Louisiana’s Medicaid and LaCHIP program, in engaging Medicaid practices in PCMH accreditation

    2012: LaPOST receives $285,000 grant from Franciscan Missionaries of Our Lady Health System to provide LaPOST education and outreach across Louisiana

    2012: Quality Forum recognized as sponsoring organization by National Committee on Quality Assurance (NCQA)

    2013: Pilot program launched to support specialty clinics in PCMH transformation

    2013: Quality Forum expands PCMH business model to formalize PCMH consulting services

    2013: Quality Forum launched analytics platform populated with LaHIE data

    2013: LaPOST developed “Conversations Change Lives” toolkit to assist consumers in advance care planning

    2013: Quality Forum developed framework of Emergency Department (ED) utilization pilot program

    2013: LHIT Resource Center achieved 89 percent of grant target with 547 additional PPCPs at Meaningful Use (MU)

    2013: LaPOST received $65,419 in grants to advance LaPOST education and outreach

    2013: LaHIE cited as “Bright Spot” by ONC for its approach to promoting HIE adoption among Louisiana’s rural providers

    2013: LHIT Resource Center ranked among top five RECs in nation

    2013: LaHIE commended by State HIE Grantee Recognition Program as one of top 10 in nation for increasing data exchange

    2013: LHIT Resource Center received funding from Louisiana Department of Health and Hospitals (DHH) to establish Medicaid Specialists Program

    2013: Quality Forum began populating analytics platform with LaHIE data in preparation for quality measurement and reporting development

    2013: LaHIE announced inclusion of more than 560,000 unique patient records

  • Leadership +

    Guidance and Expertise: Forum Leaders
     
    The Louisiana Health Care Quality Forum is a private, not-for-profit organization. Our volunteer board represents a cross section of public and private insurance purchasers, patient advocates, providers, physicians and insurers in the state. Hundreds of stakeholders volunteer their time in committees and workgroups that focus on health information technology, quality measurement, clinical quality improvement, medical homes and outreach and education.
     

    EXECUTIVE COMMITTEE

    President
    John Carroll, C(k)P, ARPC, CRPC, AAMS
    Wellspring Advisor Group
    Member at Large
    Daniel F. Burke, SPHR
    Turner Industries
     
    President-Elect
    Stephen Wright
    CHRISTUS Health Louisiana
    Immediate Past President
    Louis Minsky, MD
    Minsky & Carver Medical Center
     
       


    BOARD MEMBERS

    Kathleen Babineaux Blanco
    Former Governor of Louisiana
    Chuck Burnell, MD
    Acadian Companies
    David Carmouche, MD
    Ochsner Health Network
     
    Jeff Drozda
    Louisiana Association
    of Health Plans
     
    Teri G. Fontenot, FACHE
    Woman's Hospital
    Glen J. Golemi
    eQ Health Solutions
    Wes Hataway, JD
    Louisiana Nursing Home Association
     
    Susan E. Nelson, MD, FACP, FAAHPM
    Franciscan Missionaries of Our Lady Health System
    A.A. "Chard" Richard III
    Arthur J. Gallagher & Co.
     
       
     
    Cindy Munn
    Chief Executive Officer
    Cindy Munn, MHA
    Cindy Munn has more than 25 years of experience in health care leadership and operations management. As Chief Executive Officer of the Louisiana Health Care Quality Forum, Munn oversees development of the strategic roadmap for the organization that supports an integrated approach to transforming health care in Louisiana. She has oversight responsibility for initiatives that include health information technology (IT), practice transformation/medical home development, analytics support, clinical quality improvement, end-of-life care planning and education/outreach. With regard to health IT, she directs the state's regional extension center and health information exchange. Munn serves on the board of the Network for Regional Healthcare Improvement (NRHI) and the TexLa Telehealth Resource Center. In addition, she is a member of NRHI’s Executive, Finance, Governance and Public Policy Committees as well as the Louisiana Association of Business and Industry’s Health Care Council. Munn holds a Bachelor of Science degree in Medical Technology from Louisiana State University and a Master of Science degree in Health Administration from the University of St. Francis in Joliet, Illinois.
     
     
    title
    Vice-President of Operations
    Marcia Blanchard
    As Vice-President of Operations for the Louisiana Health Quality Forum, Marcia Blanchard, SHRM-SCP, facilitates the collaborative planning, development, implementation and evaluation of key initiatives and strategies pertaining to health information technology (IT), analytics, patient-centered medical home, quality measurement and clinical quality improvement programs. She has more than 25 years of experience in health care management, human resources, leadership development, employee relations, health IT conversions and program development. In addition, she has been strongly involved in quality initiatives, including Deming and Juran, and she holds a black belt in Six Sigma. She has a Bachelor of Science degree in Communications with an emphasis on Intercultural Affairs and is pursuing a Masters in Healthcare Administration at Colorado State University.
       
    alt Chief Technology Officer
    Brian Richmond
    As Chief Technology Officer, Brian Richmond brings 20 years of information technology (IT) experience to the Quality Forum, including 18 in the health care field. He oversees the daily operations of the Louisiana Health Information Exchange (LaHIE) and works with new participants to ensure electronic health record (EHR) system connectivity. He also collaborates with leadership and partners in all Quality Forum initiatives to evaluate technology uses that may have a positive impact on the delivery of health care in Louisiana. He has a Mastes degree in Business Administration from Southeastern University in Hammond, La., and is a HIMSS Certified Professional in Healthcare Information and Management Systems. In addition, he is a veteran of the U.S. Air Force.
       
    title
    Community Relations Director
    Cynthia Michael
    As the Director of Community Relations, Cynthia Michael identifies, develops and coordinates education, outreach, training and community awareness efforts for the statewide Louisiana Physician Orders for Scope of Treatment (LaPOST) program. Her role at the Quality Forum includes researching and pursuing grant funding opportunities and in-kind services to sustain and advance program activities. Cynthia drives the development of collaborative partnerships to promote program awareness. She is also responsible for the development and implementation of strategic planning efforts. 
       
    title
    Marketing & Communications Director
    Linda Morgan
    As Marketing and Communications Director for the Louisiana Health Care Quality Forum, Linda Morgan oversees development, implementation and evaluation of marketing and communication strategies that define and support its mission. She is responsible for branding/positioning the organization in the marketplace, maintaining the integrity of its public image and ensuring that it is viewed as the leader for driving improvement in health and health care in Louisiana. She brings more than 25 years of related health care experience to her role with the Quality Forum. She earned a Master of Arts degree in Drama and Communications from the University of New Orleans and a Bachelor of Arts degree in Communications from Loyola University in New Orleans. 
  • Announcements +


    Request for Proposal (RFP) Notice

    The Louisiana Health Care Quality Forum is seeking a qualified Vendor to provide a Certified Electronic Health Record (CEHR) system in a Software as a Service hosted environment. The Quality Forum proposes to purchase the solution and resell to state and local correctional institutions. The initial implementation will be for the Department of Public Safety and Corrections (DPS&C) at seven (7) State correctional facilities, Headquarters and possibly some local jail facilities housing DPS&C offenders. The Services provided at these facilities include, but are not limited to: Dental, Mental Health, Orthopedic, Urology, Gastroenterology, General Surgery Clinic, Ophthalmology, Pain Management, Emergency Medical Services and Primary Care Services.

    There is a requirement for a quick response to this RFP. A bidders’ conference call will be conducted the week of Dec. 12, 2016, and proposals will be due the following week. Our intent is to have the final contract executed before Dec. 31, 2016.

    Please direct any questions to This email address is being protected from spambots. You need JavaScript enabled to view it.

     

    UPDATED SCHEDULE OF EVENTS

    A ) Invitations for RFP Review -- December 7, 2016 by 11:59 P.M. CST
    B) RFP Posted on LHCQF Website -- December 8, 2016 by 4:00 P.M. CST
    C) Webinar/Question & Answer Session -- December 13, 2016 at 1:30 P.M. CST
    D) Proposal Submittal -- December 19, 2016 by 8:00 A.M. CST
    E) Review of Proposals -- December 19-20, 2016
    F) Demonstrations by Vendor Finalists (WebEx) -- December 21, 2016
    G) RFP Review and Vendor Selection by Evaluation Team -- December 21-22, 2016
    H) Contract Negotiations -- December 23-28, 2016
    I) Signed Contractual Agreement -- December 28, 2016



    RFP Documents: 

    LHCQF Corrections Focused EHR RFP 12 08 2016 (PDF)

    LHCQF-Corrections Focused EHR RFP-Attachment B Price Schedule (Excel File)

    LHCQF Corrections Focused EHR RFP Attachment-C (Excel File)

    LHCQF Corrections EHR RFP FAQ 12-13-16 (PDF)

    LHCQF Corrections EHR RFP FAQ 12-14-16 (PDF)

     

    rfp q and a2Louisiana Health Care Quality Forum
    Department of Corrections RFP Q&A

    December 13, 2016
    1:30 to 2:30 p.m. CST

    Toll-free dial-in number (U.S. and Canada): (877) 256-9514

    Conference code: 2253242113

    Line will open at 1:15 p.m. – call will begin at 1:30 p.m.

    Meeting Facilitators: Brian Richmond and Marcia Blanchard

    • Review goals and objectives
    • Review questions previously submitted via This email address is being protected from spambots. You need JavaScript enabled to view it.
    • Other comments, questions or concerns
    • Adjournment



     

  • Annual Reports +

  • Employment +


    Thank you for your interest in the Quality Forum. There are no employment opportunities available at this time.
     
  • Media Kit +

     

    Media Contact
    Our media contact is available to provide detailed information about the Quality Forum, help you develop story ideas and arrange interviews with board or staff members.

    Linda Morgan
    Marketing & Communications Director
    225.300.4824
    This email address is being protected from spambots. You need JavaScript enabled to view it.


    Online Media Kit
    Our online media kit will provide you with basic information about the organization and its major initiatives.

    LHCQF Fact Sheet
    Brochure


    Request a Speaker
    Louisiana Health Care Quality Forum staff members are available to speak at health care-related meetings, events and conferences on the following topics:

    Meaningful Use guidelines
    Electronic health record adoption and implementation
    Medicare and Medicaid incentives for eligible providers and hospitals
    Health information exchange
    Patient-centered medical home transformation and recognition
    LaPOST document and end-of-life care
    Health care data and analytics
    Quality measurement and improvement

    If you would like to schedule a Quality Forum representative to speak at an event, please call us at 225 334 9299 or email This email address is being protected from spambots. You need JavaScript enabled to view it..


     

  • LHCQF Blog +


    For the latest from the LHCQF Blog, please click here.


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> CONTACT INFORMATION

    Louisiana Health Care Quality Forum

    8550 United Plaza, Suite 500
    Baton Rouge, Louisiana 70809

    info@lhcqf.org
    Ph (225) 334-9299 | Fax 225-334-9847

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